Privacy Policy

Privacy & Cookie Statement Alltractive

In this privacy statement we inform you, among other things, about what kind of personal data we collect, what your data is processed for and what rights you have.

Click on the arrow next to the bold headings for more information about the topic if this information is not expanded.

Booking

If you wish to book for other people, you must be authorised by that person to do so.

What information do we collect from you?

When you book a trip, we collect the information you provide. We collect data including:

  • Name, address, city, telephone number, email
  • Date of Birth
  • Payment details
  • Dietary information (if you wish to provide it)
  • Necessary medical information (if you wish to provide it)
  • Information about the booked trip
  • Company name and policy number of your travel insurance

What do we use the data for?

  • Your data is required to make requests, to provide you with information about your trip, for relevant communication regarding the booking, for the proper execution of the trip and to process the booking and payment.
  • Your dietary information will be shared with the hotel or other travel service providers who provide meals and, if this is for a medical or religious reason, only to the extent that you give permission.
  • If you give permission for this, your medical data will be shared with the travel service provider, who must be aware of this and disclosure is necessary for the needs you have indicated, your safety or the safety of third parties.
  • Name and address details, bank details, and details of the booked trip, costs, and payment are processed for accounting, accounts receivable, and collection purposes.
  • Your data may be used for a legitimate interest of the company or third parties, such as handling complaints, disputes and legal proceedings, to the extent that your interest does not prevail.
  • We process your experience to assess whether you meet the participation requirements. This is necessary for your safety, that of others, and for the smooth running of the trip.
  • [We process the company name of your travel insurer and your policy number to check whether you have travel insurance because this is mandatory.

Basis

We collect your data to fulfill the agreement we have with you. In addition, data is processed based on the legitimate interests of the company and third parties, provided your interests do not override these interests. Furthermore, data is collected to comply with legal obligations, including, in particular, the obligation to maintain accounting records. You must give your explicit consent for the processing of your dietary/medical data.

How long do we keep your data

  • Unless otherwise stated, personal data will be retained for up to two years after the trip.
  • Medical data will be deleted [after the complaint period has expired/30 days/….] after the trip.
  • To the extent that data is required for the tax administration, this data will be retained for the applicable mandatory period (usually 7 years).
  • The above retention periods may be deviated from due to a legal obligation or a legitimate interest of the company or third parties, provided your interests do not prevail. Data may be retained, for example, in the event of complaints, potential disputes, or legal proceedings, for up to two years after the complaint, dispute, or legal proceedings have been resolved.

With whom do we share your data?

  • We provide your data to travel service providers if and to the extent necessary for the proper execution of your trip, to meet your stated needs, for your safety or the safety of others.
  • When processing data, we use external processors such as the booking system, the accounting system, the e-mail system, the bookkeeping and for payment and collection.   

Transfer to a third country or international organisation outside the EU?

If your trip takes place outside the EU, the necessary personal data will be transferred to local travel service providers outside the EU in order to fulfill the (travel) agreement with you. These travel service providers are responsible for the correct processing of your personal data and are bound by the privacy regulations applicable in that country.  

Travel evaluation

What information do we collect from you?

We collect data including your name, the trip you took, your reviews of the trip, your other feedback or information you provide in the trip evaluation.

What do we use the data for?

  • We use the data for internal evaluation.
  • We use the data for evaluation and feedback to the relevant travel service provider.

Basis

We collect your data to fulfill the agreement we have with you. In addition, data is processed based on the legitimate interest of the company and travel service providers in thoroughly evaluating its products or services, provided your interests do not prevail.

How long do we keep your data

Data in the evaluation will be kept for up to 2 years after the trip.

With whom do we share your data?

External processors, such as a survey company, are used to conduct the evaluation. The data may be shared with the travel service provider. Depending on the situation, this will be anonymized.

Newsletter

What information do we collect from you?

We collect data including your name and email address.

What do we use the data for?

When you subscribe to our newsletter or are a customer, your information will be used to send you the digital newsletter. We ask for your name to personalize the newsletter's salutation.

Basis

If you are not yet a customer, we will process your data to the extent you have given us permission to use and/or send the newsletter. If you are already a customer, we will send you a newsletter based on the company's legitimate commercial interest in sending the most up-to-date travel offers to its customers.

How long do we keep your data

Your data will be retained for these purposes until you unsubscribe. You can unsubscribe at the bottom of each newsletter.

With whom do we share your data?

We use an external email program to send the newsletter.

Brochure

What information do we collect from you?

We collect information including your name, address, and city when you request a hardcopy brochure. We collect information including your name and email address when you request a digital brochure.

What do we use the data for?

When you request a brochure, your details will be used to send it to you.

Basis

We process your data to execute the agreement after you request us to send you the brochure.

How long do we keep your data

Your data will be deleted [IMMEDIATELY/1 month…] after sending, unless the data is lawfully used for other purposes stated in this privacy statement.

With whom do we share your data?

To send the brochure, we use an external email program (digital) or an external printer (hard copy).

Cookies & Profiling

What information do we collect from you?

With your consent, we collect data about your browsing behavior and preferences. We use tracking cookies and scripts for this purpose. We collect your IP address in this process.

What do we use the data for?

This data is used to build profiles so that we can show you targeted advertisements and make offers more relevant to you.

Basis

The data will only be processed based on your consent.

How long do we keep your data

Your profile will be kept for a maximum of 6 months after your last visit to the website.

With whom do we share your data?

Your profile is stored with an external analytics service.

Automated decision-making

If you use a program within your company that subjects individuals to automated decision-making that has significant consequences for the data subject, you must disclose this here. (Simple profiling for targeted advertising is not included. The automatic rejection of applicants based on profiles is.) This is not expected to be the case with small travel organizations. If it is, however, we recommend having it assessed by a privacy lawyer. Among other things, you must explain the logic behind the decision-making and inform the data subject of their additional rights regarding automated decision-making.)

Complaints about the trip

What information do we collect from you?

We collect data including your name, the trip you took, the complaint and other information you provide in the complaint.

What do we use the data for?

  • We use the data for internal evaluation of the complaint.
  • If the complaint relates to the execution of the trip, we use the data to provide feedback to the travel service provider concerned with a request for a response to the complaint.
  • Your data may be used for a legitimate interest of the company or third parties, such as disputes and legal proceedings, to the extent that your interest does not prevail.

Basis

We collect your data to fulfill the agreement we have with you. In addition, data is processed based on the legitimate interest of the company and travel service providers in properly assessing and handling complaints, provided your interests do not override these interests.

How long do we keep your data

Data relating to the complaint will be retained for up to 2 years after the complaint has been dealt with.

With whom do we share your data?

If applicable, relevant personal data and information about your complaint will be passed on to and discussed with the travel service provider, our lawyer and/or insurer and dispute resolution providers.

Visa application

What information do we collect from you?

We collect data including your name and address, email address, date of birth, travel period, first place of residence, passport number, and validity period. If necessary, with your permission, we will send a copy of your passport, including a photo (without the Citizen Service Number (BSN)), to the embassy/consulate.

What do we use the data for?

The requested information is necessary for submitting the visa application and is prescribed by the embassy/consulate.

Basis

We process this information to fulfill the agreement. If required, we will forward your copy of your passport, including photo (BSN masked), to the embassy/consulate with your permission.

How long do we keep your data

Your data will be retained for these purposes until the visa application is completed.

With whom do we share your data?
Your data will be shared with the embassy/consulate.

Mediation in the insurance application

applicable if the travel organization actually processes this data]

What information do we collect from you?

We collect data including your name and address, email address, date of birth, travel period, desired coverage level, and insurance options.

What do we use the data for?

The data is used to submit the insurance application to the insurer.

Basis

We process this data to execute the agreement

How long do we keep your data

Your data will be kept for these purposes until the insurance application has been completed.

With whom do we share your data?

We will pass on your details to the insurer.

Security

How do we secure your data?

We take all appropriate organizational and technical precautions to protect your personal data and require third parties who process your personal data for us to do the same. This includes, among other things:

  • Access to your personal data is limited to persons who are required to process this data through physical and digital access restrictions.
  • Our network, data storage, and data transport are secured—and encrypted where appropriate—in accordance with current security standards.
  • Login and user activities are logged to detect unlawful processing.
  • we train our employees and encourage a privacy culture.
  • the privacy policy is evaluated annually for effectiveness.

Your rights

Your rights:

  • You have the right to access your personal data and the right to correct your personal data.
  • You have the right to have us erase your personal data to the extent that
    • they are no longer necessary in relation to the purposes for which they were collected and compatible purposes, or;
    • the processing is based on your consent and you withdraw that consent and there is no other legal ground for the processing, or;
    • the processing is based on a legitimate interest of the company or a third party, you object to the processing and your interest overrides the legitimate interests of the company and third parties.
  • You have the right to restriction of processing.
  • You have the right to a digital copy of the personal data you have provided to us.
  • You have the right to withdraw consent.
  • You have the right to object to the processing of your personal data on grounds relating to your particular situation, provided that the processing is based on the legitimate interest of the company or a third party.
  • You have the right to object to the use of your personal data for direct marketing purposes, including profiling.
  • You have the right to lodge a complaint with the Dutch Data Protection Authority.

You can submit a request to the email or postal address below. To help us process your request, please identify yourself.

Modifications

We may need to update this privacy statement from time to time, for example, due to changes to the website, changed processing purposes, changed working methods, or changes in regulations. We will change the content of the statements unilaterally and without prior notice.

Questions, comments & complaints

If you have any questions, comments, or complaints about how we handle your personal data, please contact us at the email address below. We will respond as soon as possible, but no later than within four weeks.

Controller

The company below is the controller within the meaning of the General Data Protection Regulation.

COMPANY NAME: Alltractive
ADDRESS: Basielhof 13, 4907AG Oosterhout
EMAIL: Info@alltractive.com
TEL : + 316045536252

Cookie policy

Cookies are files that a website places on your computer, tablet, or smartphone and sends data back to the website that placed them. You can always delete cookies in your internet browser and also set whether you want to accept or block cookies. Below, we explain which types of cookies are used on our website.

Best practice: list of cookies used:

Cookie name :

Cookie type: functional/analytical/tracking

shelf life: (the main rule is: do not store longer than necessary and not longer than 6 months).


Functional and analytical cookies
To ensure the website functions properly, we use functional cookies. To tailor our website to the general needs and interests of our visitors, we use analytical cookies. These cookies allow us to see how the website is used, which pages cause problems for visitors, which pages are of interest, and so on. This data is important to us in order to continue developing a pleasant website experience for you. We measure visitor information on the website using Google Analytics.

Tracking cookies 
When you visit our website, you will be asked for permission to place tracking cookies and use the information. We use tracking cookies to measure your preferences based on your browsing behavior. This allows us to show personalized ads after your visit to our website. You can visit the website [ www.youronlinechoices.com/en/  ] Learn more about these types of banners. You can also find this information in your browser settings. You'll also find an information icon in the banners that allows you to disable them.

Cookies from third parties
When using our website, other parties [such as Facebook/Twitter] may place cookies after you have consented to them. For an explanation of these cookies, please refer to the privacy and cookie statements of these parties.

Advertising cookies – if applicable
We display third-party advertisements on our website. Cookies are placed to track how many visitors click on the advertisement and whether orders are placed through the advertisement.


Affiliate parties
We collaborate with various parties who assist us with our advertising. These parties are responsible for privacy. Read their privacy statements for more information. We are happy to inform you about these partnerships. We do not share any of your personal information with these parties.


More information about cookies can be found on the Consumers' Association website: https://www.consumentenbond.nl/internet-privacy/wat-zijn-cookies